How to Create a Shared Mailbox in Microsoft Exchange Server 2016

Posted by Karim Buzdar on September 27, 2017
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Shared mailbox in Microsoft Exchange Server 2016 is used by multiple users so that they can receive and send emails from the same mailbox. Suppose an IT Support team of a company receive complaints in a shared mailbox and one of the team members resolve the issue and then reply from the same email address (like support@yourdomain.com). Similarly, next time the other team member resolves the issue and sends an acknowledgment by replying from the same mailbox.

In this article, I’ll demonstrate to create a shared mailbox in Microsoft Exchange Server 2016 by using Exchange Admin Center (EAC). I’ll add two members to the shared mailbox, by default they will have full access so that they can add new or remove existing users from the mailbox.

Log in to EAC and then click ‘shared’ tab in ‘recipients’ features pane. Click the plus (+) icon. 

Microsoft Exchange admin center - Recipients

Type the display name and alias (alias is the left portion of @ in an email address) of the shared mailbox. Again click the plus (+) icon.

Microsoft Exchange admin center - New Shared Mailbox Window

Select all the users you would like to add to the shared mailbox by pressing the ctrl key from the keyboard. These are the users who will be accessing the shared mailbox. When you are done selecting all the users, click add and then OK.

Microsoft Exchange admin center - Select users Window

Click the Save button.

Microsoft Exchange admin center - New Shared Mailbox Window

The newly created shared mailbox will be visible in ‘shared’ tab in Exchange admin center.

Microsoft Exchange admin center - Recipients

You can access the shared mailbox by clicking on the user’s icon and then on ‘Open another mailbox’ link at the top right corner of Outlook Web App. 

Microsoft Exchange - Mail - Inbox - Open Another Mailbox

Type the name of shared mailbox and then click Open.

Microsoft Exchange - Mail - Inbox - Open Another Mailbox

You will have a shared mailbox as shown in the following screenshot.

Microsoft Exchange - Shared Mailbox Done

I hope you have successfully configured shared mailbox in Microsoft Exchange Server 2016 by following this guide. Please let me know in comments if you have faced any issue. Thank you!

 

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Karim Buzdar
Karim Buzdar
Karim Buzdar holds a degree in telecommunication engineering and is a Microsoft Certified Solutions Associate (MCSA) for Server Infrastructure. As an IT engineer and technical author, he focuses on Microsoft Directory Services and PowerShell.

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